Y Treasure Thrift Store Dock Attendant - CSJ
Position Title: Y Treasure Thrift Store Dock Attendant - CSJ
Reports To: Y Treasure Assistant Manager
Pay Grid: Level 1 ($17.50/hr)
Department: Y Treasure
Hours: Part time (35hrs/week), Temporary (8 weeks)
Our Culture:
YMCA of Southeastern Alberta strives to integrate our commitment to diversity and social inclusion in all that we do. We believe that strong leadership is created through the sharing of diverse experiences and perspectives. We actively seek candidates who embody these principles and who reflect the many dimensions of the communities we serve. We are a charitable organization that provides health and fitness opportunities, employment services, licensed childcare, and various community programs in Medicine Hat, Redcliff, and Brooks. When you work at the YMCA, you’ll play an important part in building strong, thriving communities while positively impacting people’s lives. Join our team at the Y, a place where everyone belongs — including you!
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day, demonstrating our values in action.
We do the right thing.
We are caring, respectful, honest, and responsible in all that we do.
We put people first.
We believe in each other – honouring our strengths, diversity, perspectives, and passions.
We keep our promises.
We do what we say we will do.
We lead by example.
We are courageous, speaking with conviction and always willing to listen and collaborate.
What qualifications are we looking for?
At the YMCA of Southeastern Alberta, we strive to ensure our employees are a good fit based on their strengths, interests, and future goals.
The successful candidate will have the following:
Education/Certifications/Credentials/Professional Registration
• Standard First Aid, CPR-Level C
• Evidence of a clear Police Information Check (with Vulnerable Sector Search if applicable), within the last six months
Canada Summer Jobs (CSJ) Grant Criteria
• Between 15 and 30 years (inclusive) at the start of employment
• Canadian Citizen, permanent resident, or person to whom refugee protection has
been conferred under the Immigration and Refugee Protection Act (NOTE:
International students are not eligible for the CSJ program)
• Have a valid Social Insurance Number at the start of employment
• Legally entitled to work in Canada in accordance with relevant provincial or territorial
legislation and regulations
Knowledge & Skills
• Exceptional interpersonal skills and ability to build positive relationships throughout the community
• Previous experience working in a thrift store is an asset
• Ability to meet targets by established deadlines
What does this role look like at the YMCA of Southeastern Alberta?
Reporting to the Y Treasure Thrift Store Assistant Manager, the Y Treasure Thrift Store Dock Attendant is responsible for bringing in and storing all donated merchandise made to the store as well as following all safety guidelines, and assisting with sorting and stocking of merchandise
The responsibilities and duties of this role will include but is not limited to:
Customer Service
• Ensure all staff understand and can communicate appreciation and gratitude to customers for their donations, while explaining how the YMCA uses any revenue generated from the store to fund its charitable programs
• Assist and support clerks in resolving customer concerns or complaints related to donations & merchandise
YMCA Values
• Demonstrate and promote a personal understanding of and appreciation for the mission, vision, and values of the YMCA and its programs and services
• Demonstrates appropriate behaviors in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member/customer focused approach to increase their understanding of programs offered across the Association.
Teamwork
• Work effectively within the Y Treasure Thrift Store team, contributing to its overall success by:
• Promoting the YMCA’s annual Y Connect Campaign
• Promoting and/or attending YMCA events
• Contributing to a positive and healthy workplace culture
• Other duties to assist the team, as assigned
• Support, and motivate the team of employees and volunteers working in the store to consistently follow donation procedures
• Assist clerks throughout the store when coverage is needed
• Work as part of the team to achieve monthly and annual sales targets
Standards that Shine
• Achieve all quality standards and targets established under YMCA best practices and the YMCA’s Standards that Shine
• General cleaning as required around the store, sorting area, and loading dock
• Support clerks to ensure the customer and donor experience at Y Treasure is convenient and exceptional
Interpersonal/Communication Skills
• Communicate effectively with coworkers, managers, volunteers and the senior leadership team
• Ensure workplace conflicts are resolved quickly, following YMCA policies and procedures
• Use communication skills to build relationships with business, organizations, customers, and donors to ensure they have an exceptional experience
Quality of Work
• Ensure donation storage areas consistently meet fire code requirements
• Ensure loading dock area is kept clear
• Assist customers dropping off donations
• Bring donated items into the sorting area from the loading dock
• Ensure donations are stored safely (unsorted and sorted items)
• Transfer donations to storage, as needed
• Assist with sorting, pricing, hanging, bailing stock, and putting merchandise out on the sales floor as needed
Compliance with Legislation and YMCA Policies and Procedure
• Adherence to the following at all times:
• YMCA Child Protection and Operational Policies and Procedures
• Public health and safety regulations, fire code
• Occupational Health and Safety
• Employment Standards
• Working knowledge of the Government of Canada’s Industry Guide to Second-Hand Products and Canada Consumer Product Safety Act
• Wear steel toe boots at your cost
Work Environment and Physical Demands
• The store is located on the main floor, however occasional use of one flight of stairs may be required to access storage areas
• Standing on feet most of the day, regularly walking throughout the store, Steel toe boots required
• Moving and transporting donated items, requiring ability to lift up to 50 lbs
• Hanging clothing items and placing them on clothing racks
• Stocking shelves
• May be exposed to all weather conditions when walking outside to/from vehicle.
• May be exposed to all weather conditions when using a vehicle for occasional business purposes (e.g., traveling between sites).
• May be exposed to animal hair, droppings, and/or the smell of cigarette smoke on donated items
The Benefits to Joining our Team:
• Employee Assistance Program
• Free Health Plus Membership with 15% discount for family members
Please Apply:
With a cover letter, resume, and 3 professional references (email addresses and phone numbers) who can attest to your character and previous work and/or volunteer performance.
Please send application packages to:
Jorden MacPhee, Y Treasure Manager
YMCA of Southeastern Alberta
450 3rd St SE