Program Supervisor
Position Title: Program Supervisor
Reports To: HFA Programs Manager
Pay Grid: Level 2 - $19/hr
Department: Health, Fitness, and Aquatics
Hours: Full time - 40hrs/week
Our Culture:
YMCA of Southeastern Alberta strives to integrate our commitment to diversity and social inclusion in all that we do. We believe that strong leadership is created through the sharing of diverse experiences and perspectives. We actively seek candidates who embody these principles and who reflect the many dimensions of the communities we serve. We are a charitable organization that provides health and fitness opportunities, employment services, licensed childcare, and various community programs in Medicine Hat, Redcliff, and Brooks. When you work at the YMCA, you’ll play an important part in building strong, thriving communities while positively impacting people’s lives. Join our team at the Y, a place where everyone belongs — including you!
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day, demonstrating our values in action.
We do the right thing.
We are caring, respectful, honest, and responsible in all that we do.
We put people first.
We believe in each other – honouring our strengths, diversity, perspectives, and passions.
We keep our promises.
We do what we say we will do.
We lead by example.
We are courageous, speaking with conviction and always willing to listen and collaborate.
What qualifications are we looking for?
At the YMCA of Southeastern Alberta, we strive to ensure our employees are a good fit based on their strengths, interests, and future goals.
The successful candidate will have the following:
Education/Certifications/Credentials/Professional Registration
• Provincially/Nationally recognized Group Fitness Instructor Certification-(YMCA, AFLCA, Can Fit Pro) an asset
• National Coaching Certification Program (NCCP) an asset
• Certificate or Degree in Recreation, Physical Education, or related experience an asset
• Standard First Aid, CPR-Level C
• Evidence of a clear Police Information Check (with Vulnerable Sector Search if applicable), within the last six months
• Must have a valid driver’s license with a class 07 automobile insurance coverage business use (or pleasure with occasional business use) and a minimum of $2,000,000 in liability coverage
Knowledge & Skills
• Proficient computer skills, MS Office suite an asset
• Strong leadership and management skills
• Ability to act professionally in all situations, representing the YMCA according to its core values
• Able to deal with difficult situations and complaints with confidence
• Excellent customer services, organization, and time management skills
• Excellent verbal and written communication skills
What does this role look like at the YMCA of Southeastern Alberta?
Reporting to the HFA Program Manager, the Program Supervisor, is responsible for providing leadership to the program staff on behalf of the South Ridge and Downtown branches. This is a key role to help advance member satisfaction and growth in programing. This position will embrace a program growth strategy that has the YMCA actively recruiting and developing relationships with users and encouraging membership to the YMCA.
The responsibilities and duties of this role will include but is not limited to:
Customer Service
• Be committed to exceptional customer service and member engagement
• Have positive interactions with members throughout the building; never just walk by a member
• Supervisors are expected to maintain a high profile in the facility, to:
• monitor delivery of service and programs in all areas, to respond to and prevent service issues and complaints, to circulate throughout the facility on a consistent basis, to aid in the delivery of front-line service objectives (for example tours)
• Identify and create opportunities to enhance each and every person’s YMCA experience
• Maintain high service standards and satisfaction ratings that are reflected in the achievement of annual youth membership growth, youth program growth and retention targets.
• Will work with the Program manager to ensure the highest level of customer service is being delivered by the program staff
YMCA Values
• Demonstrate and promote a personal understanding of and appreciation for the mission, vision, and values of the YMCA and its programs and services
• Demonstrates appropriate behaviors in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member focused approach to increase their understanding of programs offered across the Association.
Teamwork
• Work effectively within the HFA team, contributing to its overall success by:
• Promoting the YMCA’s annual Y Connect Campaign
• Promoting and/or attending YMCA events
• Contributing to a positive and healthy workplace culture
• Other duties to assist the team, as assigned
• Provide front line support and assistance to the facility team and departments as required
• Ensure all new staff and volunteers are trained to the highest standards
• Work in a team environment to achieve optimal collective results
• Develop and maintain smooth cooperative working relations with all staff and volunteers
• Ensure quarterly staff meetings occur in conjunction with the Membership Manager
• Be available to step in and work or cover the front desk when needed
Standards that Shine
• Achieve all quality standards and targets established under YMCA best practices and the YMCA’s Standards that Shine
• General cleaning as required around the facility
• Ensuring all staff are aware of Standards that Shine, and work with them to create a culture of excellence in adherence to guidelines and expectations outlined by the Standards that Shine.
Interpersonal/Communication Skills
• Communicate effectively with coworkers, supervisors, managers, and the senior leadership team
• Ensure workplace conflicts are resolved quickly, following YMCA policies and procedures
• Connecting members with key staff to assist in helping them to become a connected, happy, satisfied user of the YMCA
• Keeping in constant communication with Program Manager regarding schedule changes
• To be available in person (when possible), by phone, text, or email as support for your staff, and if required by Program Manager
• To be accountable to the Program Manager with regards to your work schedule
• Communicate to staff the outcomes of projects, staffing requirements, promotions, staff expectations, communication from the management team and day to day items
Quality of Work
• Provide direct leadership to a team of approximately 15 staff and 5 volunteers; ensure staff have the skills and knowledge required to perform their duties in line with YMCA expectations
• Provide direct support to the Program Manager with all HR functions such as hiring and performance management of employees within the Program/Aquatics Department
• With the guidance of the Program Manager manage and achieve the targets and goals established in the Program Department operating budgets and operating plans
• With oversight from the Program Manger schedule the Program staff at both branches. Staff scheduling included:
• Scheduling concerns
• Scheduling changes and adjustments
• Daily/weekly/monthly schedules
• Giving staff notice of schedule changes
• Gathering staff availability and time off requests
• Covering staff shortages
• Ensure the staff understand the program goals and strive to achieve them
• Ensure the safety and security of the youth in programing
• Complete all program related duties with accuracy in our Avocado system
• Maintain and complete program paperwork, spreadsheets, emails and any other administrative work as needed
• Ensuring staff are keeping accurate and up to date statistics, reports and program paperwork
• Assist with projects and special events as needed
• Develop quality youth programing that meets YMCA standards
• Deliver quality youth programing to youth between the ages of 0 to 17
• Candidates must be able to work days, evenings and weekends as required outside of regular shifts
• Attend all staff training and YMCA staff meetings
• Other duties and responsibilities as assigned
Compliance with Legislation and YMCA Policies and Procedure
• Adherence to the following at all times:
• YMCA Child Protection and Operational Policies and Procedures
• Public health and safety regulations
• Occupational Health and Safety
Work Environment and Physical Demands
• Work in loud noisy environment
• May be going from standing to seating positions, from standing to kneeling positions, from kneeling to standing positions, from seating to standing positions for most of the working day, there will be walking throughout the day
• Walking up and down stairs
• May lift or move items up to 50 lbs including children
• Working on a computer screen, computer keyboard and mouse
• May be exposed to children or adults who may not be vaccinated
• May be exposed to verbal/physical abuse from external and internal clients
The Benefits to Joining our Team:
• Paid wellness days and benefits package after 3-month probationary period
• Paid Birthday and Employment Anniversary Date
• Employee Assistance Program
• Free Health Plus Membership with 15% discount for family members
• 2 weeks paid vacation after 3 months prorated based on start date
• 1 week of PTO after 3 months prorated based on start date
Please Apply:
With a cover letter, resume, and 3 professional references (email addresses and phone numbers) who can attest to your character and previous work and/or volunteer performance.
Please send application packages to:
Danielle Sonnie, HFA Programs Manager
YMCA of Southeastern Alberta
525 2nd St SE