HFA Worker
Position Title: HFA Worker
Reports To: Membership Services Manager
Pay Grid: $17/hour
Department: Health, Fitness, and Aquatics
Hours: 3-37 hours/week
Our Culture:
YMCA of Southeastern Alberta strives to integrate our commitment to diversity and social inclusion in all that we do. We believe that strong leadership is created through the sharing of diverse experiences and perspectives. We actively seek candidates who embody these principles and who reflect the many dimensions of the communities we serve. We are a charitable organization that provides health and fitness opportunities, employment services, licensed childcare, and various community programs in Medicine Hat, Redcliff, and Brooks. When you work at the YMCA, you’ll play an important part in building strong, thriving communities while positively impacting people’s lives. Join our team at the Y, a place where everyone belongs — including you!
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day, demonstrating our values in action.
We do the right thing.
We are caring, respectful, honest, and responsible in all that we do.
We put people first.
We believe in each other – honouring our strengths, diversity, perspectives, and passions.
We keep our promises.
We do what we say we will do.
We lead by example.
We are courageous, speaking with conviction and always willing to listen and collaborate.
What qualifications are we looking for?
At the YMCA of Southeastern Alberta, we strive to ensure our employees are a good fit based on their strengths, interests, and future goals.
The successful candidate will have the following:
Education/Certifications/Credentials/Professional Registration
• Standard First Aid, CPR-Level C
• Evidence of a clear Police Information Check (with Vulnerable Sector Search if applicable), within the last six months
• YMCA Shift Lead training is an asset or willingness to obtain it
Knowledge & Skills
• Proficient computer skills, MS Office suite an asset
• Strong sales and customer service experience
• Ability to act professionally in all situations, representing the YMCA according to it’s core values
• Able to deal with difficult situations and complaints with confidence
• Excellent verbal and written communication, organization and time management skills
What does this role look like at the YMCA of Southeastern Alberta?
Reporting to the Membership Services Supervisor, the HFA Worker is responsible for providing exceptional customer service to all people that access the YMCA facility while demonstrating the YMCA’s core values. This role will provide support to every department within the HFA facility with the main duties being in the Membership department.
The responsibilities and duties of this role will include but is not limited to:
Customer Service
• Be committed to exceptional customer services and member engagement
• Have positive interactions with members throughout the building, never just walk past a person
• Identify and create opportunities to enhance each and every person’s YMCA experience
• Knowledgeable about all YMCA programs and services organization wide
• Shift leads are expected to maintain a high profile in the facility to monitor delivery or service and programs in all areas, to respond to and prevent service issues and complaints, to circulate throughout the facility on a consistent basis, to aid in the delivery of front-line service objectives (tours)
YMCA Values
• Demonstrate and promote a personal understanding of and appreciation for the mission, vision, and values of the YMCA and its programs and services
• Demonstrates appropriate behaviors in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member focused approach to increase their understanding of programs offered across the Association.
Teamwork
• Work effectively within the HFA team, contributing to its overall success by:
• Promoting the YMCA’s annual Y Connect Campaign
• Promoting and/or attending YMCA events
• Contributing to a positive and healthy workplace culture
• Other duties to assist the team, as assigned
• Aid in the training of all new staff and volunteers within the HFA department
• Cover any HFA shift that becomes available
• Attend any HFA staff meetings, YMCA organization wide staff meetings or training
• Share responsibility with keeping supplies within the HFA buildings stocked and facility clean
• Help develop and maintain smooth cooperative working relations with all staff and volunteers
Standards that Shine
• Achieve all quality standards and targets established under YMCA best practices and the YMCA’s Standards that Shine
• General cleaning as required around the facility, including high touch areas, change rooms, windows, floors, and garbage’s
• General cleaning of any YMCA equipment
• Ensuring all staff are aware of Standards that Shine, and work with them to create a culture of excellence in adherence to guidelines and expectations outlined by the Standards that Shine
Interpersonal/Communication Skills
• Communicate effectively with coworkers, supervisors, managers, and the senior leadership team
• Ensure workplace conflicts are resolved quickly, following YMCA policies and procedures.
• Communicate a large quantity of information on the phone, through email, or in person, concisely, correctly and professionally
Quality of Work
• Ensure the safety and security of the building, staff, volunteers, members and visitors
• Conduct building safety checks to ensure the building is clean, safe, and secure and free of clutter, including change rooms every 2 hours
• Responsible for Risk Management – respond to and/or coordinate emergency procedures when an incident or accident occurs
• Complete all membership/program/janitorial related duties with accuracy
• Accurately complete all Avocado duties
• Accurately complete all transactions, payments, cash-outs and balancing within Avocado, tills, POS systems
• Maintain and complete membership paperwork, spreadsheets, emails and other administrative work as needed
• Provide a safe and welcoming environment for all individuals accessing the YMCA facilities
• Be able to work days, evenings and weekends
• Support and cover for Youth Program Workers in implementing and facilitating child/youth programs as outlined and making sure they meet established goals and targets when needed
• Collecting statistics as required
Compliance with Legislation and YMCA Policies and Procedure
• Adherence to the following at all times:
• YMCA Child Protection and Operational Policies and Procedures
• Public health and safety regulations
• Occupational Health and Safety
• Can not leave the YMCA facility without designating an alternate Shift Lead
• Assume full control of the building in the event of an emergency requiring the evacuation of the facility
Work Environment and Physical Demands
• Work in a loud, noisy environment
• May be going from standing to seated positions, from standing to kneeling positions, from kneeling to standing positions, from seated to standing positions for most of the working day
• There will be walking throughout the day
• Walking up and down stairs
• May lift or move items up to 75lbs, including children
• Will work with cleaning chemicals
• May work on a ladder
• Working on a computer screen, computer keyboard and mouse
• May be exposed to children or adults who may not be vaccinated
• May be exposed to verbal/physical abuse from external and internal clients
The Benefits to Joining our Team:
• Paid wellness days after 3-month probationary period
• Paid Birthday and Employment Anniversary Date
• Employee Assistance Program
• Free Health Plus Membership with 15% discount for family members
Please Apply:
With a cover letter, resume, and 3 professional references (email addresses and phone numbers) who can attest to your character and previous work and/or volunteer performance.
Please send application packages to:
Shantel Proulx, Membership Services Manager YMCA of Southeastern Alberta
525 2nd St SE