Community Helpers Coordinator
Position Title: Community Helpers Coordinator
Reports To: Director of Community Programs
Pay Grid: $21-$25/hour
Department: Community Programs
Hours: 37.5 hours/week (Temporary until March 31, 2028)
Our Culture:
YMCA of Southeastern Alberta strives to integrate our commitment to diversity and social inclusion in all that we do. We believe that strong leadership is created through the sharing of diverse experiences and perspectives. We actively seek candidates who embody these principles and who reflect the many dimensions of the communities we serve. We are a charitable organization that provides health and fitness opportunities, employment services, licensed childcare, and various community programs in Medicine Hat, Redcliff, and Brooks. When you work at the YMCA, you’ll play an important part in building strong, thriving communities while positively impacting people’s lives. Join our team at the Y, a place where everyone belongs — including you!
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day, demonstrating our values in action.
We do the right thing.
We are caring, respectful, honest, and responsible in all that we do.
We put people first.
We believe in each other – honouring our strengths, diversity, perspectives, and passions.
We keep our promises.
We do what we say we will do.
We lead by example.
We are courageous, speaking with conviction and always willing to listen and collaborate.
What qualifications are we looking for?
At the YMCA of Southeastern Alberta, we strive to ensure our employees are a good fit based on their strengths, interests, and future goals.
The successful candidate will have the following:
Education/Certifications/Credentials/Professional Registration
• University Degree or Diploma in Human Services/Social Services/ Social Work
• Standard First Aid, CPR-Level C
• Evidence of a clear Police Information Check (with Vulnerable Sector Search if applicable), within the last six months
• Must have a valid driver’s license with a class 07 automobile insurance coverage business use (or pleasure with occasional business use) and a minimum of
$2,000,000 in liability coverage
Knowledge & Skills
• Strong leadership and communication skills
• Experience facilitating with groups
• Experience working with diverse populations
• Organization and time management skills
• Exceptional customer service attitude and skills
• Knowledgeable in mental wellness challenges and community supports
• Proficient in Microsoft Excel, Word and Outlook
What does this role look like at the YMCA of Southeastern Alberta?
Reporting to the Director of Community Programs, the Community Helpers Coordinator, is responsible for administering a peer support program focused on mental health promotion and suicide awareness. Our goals is to build the capacity of youth and young adults in our community to help others access formal support and to address stigma related to help- seeking.
The responsibilities and duties of this role will include but is not limited to:
Customer Service
• Be committed to exceptional customer service and create opportunities to enhance
every person’s YMCA experience
• Represents the YMCA and association in a professional manner is internal and external forums
• Build community capacity for mental health promotion
• Provide young people and our community with accurate information and resources related to mental health and suicide prevention
• Facilitate training sessions with up to 30 people
YMCA Values
• Demonstrate and promote a personal understanding of and appreciation for the mission, vision, and values of the YMCA and its programs and services
• Demonstrates appropriate behaviors in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member focused approach to increase their understanding of programs offered across the Association.
Teamwork
• Attend all YMCA meetings as required
• Work effectively within the Community team, contributing to its overall success by:
• Promoting the YMCA’s annual Y Connect Campaign
• Promoting and/or attending YMCA events
• Contributing to a positive and healthy workplace culture
• Other duties to assist the team, as assigned
• Work effectively with the community to provide training, information and resources related to mental health and suicide prevention
• Work in a team environment to achieve optimal, collective results
Standards that Shine
• Achieve all quality standards and targets established under YMCA best practices and the YMCA’s Standards that Shine
• General cleaning as required around the facility
• Ensuring all staff are aware of Standards that Shine, and work with them to create a culture of excellence in adherence to guidelines and expectations outlined by the Standards that Shine.
Interpersonal/Communication Skills
• Communicate effectively with coworkers, supervisors, managers, and the senior leadership team
• Ensure workplace conflicts are resolved quickly, following YMCA policies and procedures
• Consult with Director of Community Services to regularly reflect on, and improve, service delivery
Quality of Work
• Ensure all tasks are completed in a timely manner
• Initiate, develop, and maintain contact with youth and “Helpers”
• Able to deal with difficult or sensitive situations and complaints with confidence
• Ensure a safe, comfortable, and welcoming environment for participants
• Maintain a strength-based approach that inspires participants to engage in self- development and change
• Maintain knowledge of relevant services and community resources
• Engages with schools, community agencies, and other organizations to maximize services and resources to participants
• Work with defined program budgets
Compliance with Legislation and YMCA Policies and Procedure
• Adherence to the following at all times:
• YMCA Child Protection and Operational Policies and Procedures
• Public health and safety regulations
• Occupational Health and Safety
• Adheres to all Risk Management and Occupational Health and Safety requirements, including Work Alone Policy and Procedures and the Children, Youth and Vulnerable Adults Protection Policies and Procedures
• Adheres to obligations outlined in our funding contracts
Work Environment and Physical Demands
• Office located on ground level
• May lift or move items up to 50 lbs
• May be exposed to all weather conditions while working outside
• May be exposed to verbal/physical abuse from external/internal clients/guests
The Benefits to Joining our Team:
• Paid wellness days after 3-month probationary period
• Paid Birthday and Employment Anniversary Date
• Employee Assistance Program
• Free Health Plus Membership with 15% discount for family members
Please Apply:
With a cover letter, resume, and 3 professional references (email addresses and phone numbers) who can attest to your character and previous work and/or volunteer performance.
Please send application packages to:
Becky Verishine, Director of Community Programs YMCA of Southeastern Alberta
525 2nd St SE