HFA Program Lead
Position Title: HFA Program Lead
Reports To: HFA Program Manager
Pay Grid: $19.00/hr
Department: Health, Fitness and Aquatics
Our Culture:
YMCA of Southeastern Alberta strives to integrate our commitment to diversity and social inclusion in all that we do. We believe that strong leadership is created through the sharing of diverse experiences and perspectives. We actively seek candidates who embody these principles and who reflect the many dimensions of the communities we serve. We are a charitable organization that provides health and fitness opportunities, employment services, licensed childcare, and various community programs in Medicine Hat, Redcliff, and Brooks. When you work at the YMCA, you’ll play an important part in building strong, thriving communities while positively impacting people’s lives. Join our team at the Y, a place where everyone belongs — including you!
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day, demonstrating our values in action.
We do the right thing.
We are caring, respectful, honest, and responsible in all that we do.
We put people first.
We believe in each other – honouring our strengths, diversity, perspectives, and passions.
We keep our promises.
We do what we say we will do.
We lead by example.
We are courageous, speaking with conviction and always willing to listen and collaborate.
What qualifications are we looking for?
At the YMCA of Southeastern Alberta, we strive to ensure our employees are a good fit based on their strengths, interests, and future goals.
The successful candidate will have the following:
Education/Certifications/Credentials/Professional Registration
Standard First Aid, CPR-Level C
Evidence of a clear Police Information Check (with Vulnerable Sector Search if applicable), within the last six months
Must have a valid driver’s license with a class 07 automobile insurance coverage business use (or pleasure with occasional business use) and a minimum of $2,000,000 in liability coverage
Aquatics Certification (National lifeguard Service (NLS), YMCA Swim Instructor, Water Safety Instructor (WSI), Aquatic Emergency care) an asset
National Coaching Certification Program (NCCP) an asset
Qualifications in Healthy Child Development, Early Childhood Education, and/or Child and Youth Care Counselling an asset
Knowledge & Skills
Proficient computer skills, MS Office Suite an asset
Strong leadership and time management skills
Ability to act professionally in all situations, representing the YMCA according to its core values
Able to deal with difficult situations and complaints with confidence
Excellent customer service
Excellent verbal and written communication skills
What does this role look like at the YMCA of Southeastern Alberta?
Reporting to the HFA Program Manager the HFA Program Lead is responsible for providing leadership to children and youth through YMCA programming at both the South Ridge and Downtown locations. This is a key role to help advance member satisfaction and growth in programming. This position will embrace a program growth strategy that has the YMCA actively recruiting and developing relationships with users and encouraging membership to the YMCA.
The responsibilities and duties of this role will include but is not limited to:
Customer Service
Be committed to exceptional customer service and member engagement
Have positive interactions with members throughout the building, never just walk by a member
Leads are expected to maintain a high profile in the facility
Identify and create opportunities to enhance each and every persons YMCA experience
Maintain high service standards and satisfaction rating that are reflected in the achievement of annual membership growth and retention targets
Will work with the HFA Program Manager to ensure the highest level of customer service is being delivered by the program/aquatic staff
YMCA Values
Demonstrate and promote a personal understanding of and appreciation for the mission, vision, and values of the YMCA and its programs and services
Demonstrates appropriate behaviors in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member focused approach to increase their understanding of programs offered across the Association.
Teamwork
Work effectively within the HFA team, contributing to its overall success by:
Promoting the YMCA’s annual Y Connect Campaign
Promoting and/or attending YMCA events
Contributing to a positive and healthy workplace culture
Other duties to assist the team, as assigned
Provide front line support and assistance to the facility team and departments as required
Ensure all new staff and volunteers are trained to the highest standards
Work in a team environment to achieve optimal collective results
Develop and maintain smooth, cooperative working relations with all staff and volunteers
Ensure quarterly staff meetings occur in conjunction with the HFA Program Manager
Be available to step in and work or cover the front desk when needed
Standards that Shine
Achieve all quality standards and targets established under YMCA best practices and the YMCA’s Standards that Shine
General cleaning as required around the facility
Ensuring all staff are aware of Standards that Shine, and work with them to create a culture of excellence in adherence to guidelines and expectations outlined by the Standards that Shine
Interpersonal/Communication Skills
Communicate effectively with coworkers, supervisors, managers, and the senior leadership team
Ensure workplace conflicts are resolved quickly, following YMCA policies and procedures
Connecting members with key staff to assist in helping them to become a connected, happy and satisfied user of the YMCA
Keeping in constant communication with the HFA Program Manager regarding schedule changes
To be available in person (where possible) by phone, text, or email to support staff and if required by the HFA Program Manager
To be accountable to the HFA Program Manager with regards to your work schedule
Communicate to staff the outcomes of projects, staffing requirements, promotions, staff expectations, communication from the management team and day to day items
Quality of Work
Provide direct leadership to a team of approximately 10-15 staff and volunteers, ensuring staff have the skills and knowledge required to perform their duties in line with YMCA expectations
Provide direct support to the HFA Program Manager with all HR functions such as hiring and performance management of employees within the Program/Aquatics department
With oversight from the HFA Program Manager schedule the Program/Aquatic staff at both branches. This includes, but is not limited to:
scheduling concerns
scheduling changes and adjustments
daily/weekly/monthly schedules
gathering staff availability and time off requests
covering staff shortages
Ensure staff understand the program goals and strive to achieve them
Ensure the safety and security of the aquatics area and youth in programming
Complete all program related duties with accuracy in our Avocado system
Maintain and complete program paperwork, spreadsheets, emails and other administrative work as needed
Ensuring staff are keeping accurate and up to date statistics, reports and program paperwork
Assist with projects and special events as needed
Candidates must be able to workdays, evenings and weekends as required outside of regular shifts
Attend all staff training and YMCA staff meetings
Other duties and responsibilities as assigned
Compliance with Legislation and YMCA Policies and Procedures
Adherence to the following at all times:
YMCA Child Protection and Operational Policies and Procedures
Public health and safety regulations
Occupational Health and Safety
Aquatics Safety Standards
Work Environment and Physical Demands
Work in a loud noisy environment
May be going from standing to seated positions, from standing to kneeling positions, from kneeling to standing positions, from seated to standing positions for most of the working day. There will be walking throughout the day
Walking up and down stairs
May lift or move items up to 50lbs including children
Working a computer screen, computer keyboard and mouse
May be exposed to children or adults who may not be vaccinated
May be exposed to verbal/physical abuse from external and internal clients
Please Apply:
With a cover letter, resume, and 3 references (email addresses and phone numbers) who can attest to your character and previous work and/or volunteer performance.
Please send application packages to:
Danielle Sonnie - HFA Program Manager
YMCA of Southeastern Alberta
525 2nd St SE
Danielle.Sonnie@medicinehatymca.ca