Membership Services Representative
Position Title: Membership Services Representative
Reports To: Membership Services Supervisor
Pay Grid: $16.50 / hr
Department: Health Fitness and Aquatics
Available Positions: - 1 Part-Time, 1 Full-Time
Our Culture:
YMCA of Southeastern Alberta strives to integrate our commitment to diversity and social inclusion in all that we do. We believe that strong leadership is created through the sharing of diverse experiences and perspectives. We actively seek candidates who embody these principles and who reflect the many dimensions of the communities we serve. We are a charitable organization that provides health and fitness opportunities, employment services, licensed childcare, and various community programs in Medicine Hat, Redcliff, and Brooks. When you work at the YMCA, you’ll play an important part in building strong, thriving communities while positively impacting people’s lives. Join our team at the Y, a place where everyone belongs — including you!
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day, demonstrating our values in action.
We do the right thing.
We are caring, respectful, honest, and responsible in all that we do.
We put people first.
We believe in each other – honouring our strengths, diversity, perspectives, and passions.
We keep our promises.
We do what we say we will do.
We lead by example.
We are courageous, speaking with conviction and always willing to listen and collaborate.
What qualifications are we looking for?
At the YMCA of Southeastern Alberta, we strive to ensure our employees are a good fit based on their strengths, interests, and future goals.
The successful candidate will have the following:
Education/Certifications/Credentials/Professional Registration
Standard First Aid, CPR-Level C
Evidence of a clear Police Information Check (with Vulnerable Sector Search if applicable), within the last six months
Must have a valid driver’s license with a class 07 automobile insurance coverage business use (or pleasure with occasional business use) and a minimum of $2,000,000 in liability coverage
Knowledge & Skills
Proficient computer skills, MS Office suite an asset
Strong sales and customer service experience
Ability to act professionally in all situations, representing the YMCA according to its core values
Able to deal with difficult situations and complaints with confidence
Excellent communication, organization, and time management skills
What does this role look like at the YMCA of Southeastern Alberta?
Reporting to the Membership Services Supervisor, the Membership Services Representative, is responsible for providing exceptional customer service to all people or persons that access the YMCA facility while demonstrating all YMCA values
The responsibilities and duties of this role will include but is not limited to:
Customer Service
Be committed to exceptional customer service and member engagement
Have positive interactions with members throughout the building; never just walk by a member
Identify and create opportunities to enhance each and every person’s YMCA experience
Knowledgeable of all YMCA programs and services
YMCA Values
Demonstrate and promote a personal understanding of and appreciation for the mission, vision, and values of the YMCA and its programs and services
Demonstrates appropriate behaviors in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member focused approach to increase their understanding of programs offered across the Association.
Teamwork
Work effectively within the HFA team, contributing to its overall success by:
Promoting the YMCA’s annual Y Connect Campaign
Promoting and/or attending YMCA events
Contributing to a positive and healthy workplace culture
Other duties to assist the team, as assigned
Standards that Shine
Achieve all quality standards and targets established under YMCA best practices and the YMCA’s Standards that Shine
General cleaning as required around the facility
Ensuring all staff are aware of Standards that Shine, and work with them to create a culture of excellence in adherence to guidelines and expectations outlined by the Standards that Shine
Share responsibility for weekly upkeep of desk inventory, and lost and found items while ensuring a well-stocked and clean work area at all times
Interpersonal/Communication Skills
Communicate effectively with coworkers, supervisors, managers, and the senior leadership team
Ensure workplace conflicts are resolved quickly, following YMCA policies and procedures
Communicate a large quantity of information clearly and concisely in person and over the telephone
Quality of Work
Complete all membership/program related duties with accuracy in our Avocado system
Accurately complete all transactions, payments, cash-outs and balancing within our Avocado system, tills, POS systems
Maintain and complete membership paperwork, spreadsheets, emails and any other administrative work as needed
Candidates must be able to work days, evenings and weekends
Attend all staff training and YMCA staff meetings
Compliance with Legislation and YMCA Policies and Procedures
Adherence to the following at all times:
YMCA Child Protection and Operational Policies and Procedures
Public health and safety regulations
Occupational Health and Safety
Work Environment and Physical Demands
Work in loud noisy environment
May be going from standing to seating positions, from standing to kneeling positions, from kneeling to standing positions, from seating to standing positions for most of the working day, there will be walking throughout the day
Walking up and down stairs
May lift or move items up to 50 lbs including children
Working on a computer screen, computer keyboard and mouse
May be exposed to children or adults who may not be vaccinated
May be exposed to verbal/physical abuse from external and internal clients
Please Apply:
With a cover letter, resume, and 3 references (email addresses and phone numbers) who can attest to your character and previous work and/or volunteer performance.
Please send application packages to:
Shantel Simmons, Membership Manager
YMCA of Southeastern Alberta
525 2nd St SE
shantel.simmons@medicinehatymca.ca